Return and Replacement

At Heeli, we strive to ensure your satisfaction with every purchase. In the event that you are not completely happy with your order, we offer a hassle-free return and exchange policy.

7 Days Exchange & Refund: We understand that circumstances may arise where you need to exchange or return a product. That's why Heeli provides a 7-day window for exchange or refund. To be eligible, please ensure that the item is in its original condition, with all tags intact.

Refund Process: For your convenience, we offer two options for initiating a refund:

1. Self-Return: You may send the item back to us using a reliable courier service. Once the item is received and inspected, the refund amount will be transferred directly to your bank account.

2. Pick-up Service: Depending on your location, we may arrange for a pick-up of the item. Once the item is collected and inspected, the refund will be processed and transferred to your bank account.

Please allow up to [insert number of days] for the refund to reflect in your account.

Easy Exchange Process: If you wish to exchange an item, our process is designed to be straightforward and convenient. Here's how it works:

1. Initiate Exchange: Contact our customer service team to initiate the exchange process. Provide details about the item you wish to exchange and the new item you'd like to receive.

2. Arrange Pick-up: Depending on your location, we will arrange for a rider to pick up the old item and deliver the new one to you.

3. Verification & Exchange: Upon receiving the old item, our team will conduct a thorough inspection to ensure it meets the exchange criteria. Once approved, we will dispatch the new item to you.

Please note that the exchange is subject to the availability of the desired item and adherence to our exchange policy.

Conditions for Exchange & Refund:

• The item must be in its original condition with all tags intact.
• Any signs of wear, use, or damage may disqualify the item from being eligible for exchange or refund.
• The exchange or return request must be initiated within 7 days of receiving the item.

At Heeli, we are committed to providing you with high-quality products and excellent customer service. If you have any further questions or need assistance with your return or exchange, please do not hesitate to reach out to our dedicated customer support team.

Thank you for choosing Heeli. We appreciate your trust in our brand !